Returns and refunds
We want you to love your order. If something is not right, you can request a return within 30 days of delivery.
Damaged, defective or wrong items
If your item arrives damaged, does not work, or is not what you ordered, email info@unimarketstore.com within 30 days with your order number and a photo or short video. We will send a free replacement or a full refund, and you will not need to return the item.
Change of mind
Unused items in their original packaging can be returned within 30 days of delivery. Contact us first to receive the return address; items sent without contacting us cannot be processed. Return shipping for change-of-mind returns is paid by the customer. Once we receive and check the item, we refund the product price to your original payment method.
Your legal rights (UK and EU customers)
If you are in the UK or the EU, you have the right to cancel your order within 14 days of receiving it without giving a reason. This policy does not affect your statutory rights.
Refund timing
Approved refunds are issued within 5 business days. Your bank may take a few extra days to show the refund.
For hygiene reasons, opened personal care items such as trimmers and face massage tools can only be returned if faulty.