Refund policy

Returns and refunds

You can request a return within 30 days of delivery.

Damaged, faulty or wrong items

Email info@unimarketstore.com within 30 days with your order number and a photo or short video. We send a free replacement or a full refund, and you do not need to return the item.

Change of mind

Unused items in original packaging can be returned within 30 days. Contact us first for the return address. Return shipping for change-of-mind returns is paid by the customer. Once we receive the item, we refund the product price to your original payment method.

UK and EU customers

You can cancel your order within 14 days of receiving it without giving a reason. This policy does not affect your statutory rights.

Refund timing

Approved refunds are issued within 5 business days.

For hygiene reasons, opened personal care items (trimmers, face massage tools) can only be returned if faulty.